JamDoughnut: Instant Cashback 4+

I used this app for the 1st time recently and was a bit unsure. I just used it for a couple of gift cards and saw the Cashback adding up but not yet to a point where I could cash out. Yesterday I was making an expensive purchase and knew I could get Cashback through this app but was hesitant as I hadn’t used this app for buying a gift card for a large amount of money (it was a holiday). I need not have worried, though because I bought the gift card last night and used it on my purchase with no problems. I then withdrew the Cashback money and the information said it could take 5 days to reach my bank account. It was in my bank this morning so I’m very happy.

Thank you for your positive feedback! We are thrilled to have played a role in helping you save money. It brings us great joy to know that our efforts have made a positive impact on your finances.

I use JamDoughnut pretty much every time I go shopping. A great selection of retailer gift cards offering instant cashback.

When using it in a supermarket, I wait until all items have been scanned and get a gift card for the exact amount or just under so I use the entire gift card balance in one transaction (don’t like having various cards left with balances on them).

Constructive Criticism: I wish buying with Apple Pay offered the same cashback amount as paying via Bank as the latter is a hassle and takes a lot more time.

Thank you for your continued support and trust in our services!

Think twice if you wanna use their service, although the idea of cashing back is great, if you’re not careful enough to read and study all the small prints in the t&c you’ll be punished!

All my points earned were forfeited and got expired after a short period of time, there should have auto cashing mechanism or at least adequate reminders and notifications for the points expiry so that customer would collect what they have earned instead of just cancelling suddenly one day! I never thought by putting money into your own bank account would result in someone taking away all of it so easily at all!

Poor poor poor app/ service design and purposely trying to rip customers who is not 100% careful in reading all the small prints (I doubt any one does with this type of app), I’ve learnt a lesson now, thank you JamDonut!

Thanks for reaching out and leaving your feedback.
We state in our terms and conditions, as well as any email communications when points are earned regarding our points expiration after 6 to 12 months accordingly. We hear your concerns and understand that the clarity of this is something we improve to improve customer experience.
If you can contact us help@jamdoughnut.com or through the app, our support team will be happy to look into your account further for you to see how we can help further.
We apologise again for any negative experiences, trouble, or concerns caused.