InPost UK 4+

Life changing

What a brilliant app. So many delivery services in the UK are unreliable with poor websites/apps and customer service - the InPost app is so simple with really great features like contactless unlocking and being able to see all the parcels you’ve sent and are due to receive with clear timelines. I sell a lot on Vinted, and often buy too, and am really lucky to have an InPost locker practically on my doorstep. InPost & this app have made sending and picking up parcels so much easier for me :) As others have said, the one improvement I'd like to see is to bring back parcel nicknames, as when selling a lot at once it's harder to sort if you can't give parcels custom names.

Developer Response ,

Thank you so much for such a lovely review - I'm so pleased to hear you find our app so brilliant and that InPost makes your Vinted parcels so much easier to send & receive! You'll be pleased to hear that we're working on bringing back parcel nicknames. This feature will be back very soon, so please keep an eye out for an app update.

No Lockers Available Again !

I have just returned from my third trip to the InPost lockers today. Earlier there was apparently a technical problem which stopped the lockers from accepting parcels. I have just checked on the app, it says there are small and medium sized lockers available …… yeeeaaahhh, I drove to the lockers but no availability ( home now and it still says that there is space ).
Last week was my first experience of using InPost, I had 4 parcels to send and I tried several lockers over 4 days with no success. My daughter eventually drove to a nearby town to find a lock, that was an 18 mile round trip ….. how can anything be this unreliable? I’m guessing Vinted customers choose this courier because it’s inexpensive but I think my venture into selling on this site will be short lived if I cannot send the parcels.
I can’t help wondering why a person can’t put more than one parcel in a locker, my four parcels would have all gone in one locker had that been an option and would have freed up three other lockers for someone else. Surely it wouldn’t be difficult to ask how many parcels you want to send and then scan the appropriate number.? So no joy today and tomorrow will be another day of searching for lockers, it’s such a waste of time.

Very slow service and useless tracking updates.

I’ve sent 3 parcels so far with inpost as a trial as I’ve a business on eBay.
First parcel was a 48hr tracked item and took 5 days to be delivered and had no tracking via the app. The second delivery took an extra day than was agreed and the 3rd delivery has now gone missing and the tracking updates are over 72hrs ago. In a nutshell it’s taken up so much of my time I’m stopping using the drop off boxes. Shame as they are 2 mins from my home. The tracking information is so remedial that it says “we’re on it” for around 5 days. That’s not tracking that’s rubbish. Help via the app is a robot chat scenario with lots of different options for you to choose from except the option that would actual help you. Sorry to be brutal but the system isn’t backed by a customer service that actual gives a fig about your parcel. Finally one part that never fails is the ability for the service to accept your payments that bit works perfectly.