Innova Butler 4+

Every time I go to the Innova Butler app it needs to be force-closed then opened before it will retrieve the temperature and settings for each device or allow control.

Adding new devices is not intuitive. The manuals with the actual air conditioning units don’t have the correct instructions for enabling Bluetooth discovery.

The App does not have a Nighttime mode which both the a/c and remote control have. It would be convenient to have this in the app for those of us who are short-sighted and can’t see the device’s display at night without glasses!.

Hi, we are sorry that you had a bad experience with the app. Let me address your issues point by point:

• we are aware of a problem that can cause the app to freeze after a while. We are planning to release an update later this week. Instead of closing the app, you can pull down on the home screen to force a refresh of the devices
• I will report to the factory that the manual that’s shipped with the units isn’t the correct one (I’m so sorry about that)
• the app includes a night mode, which you can find in the fan speed selector. Depending on your device, it might be labeled as “min,” but you can confirm it’s in night mode when the moon glyph lights up upon selection

If you need any further support, please feel free to write an email to help@iotsupport.it

The online manual suggests there is a calendar mode, not on this version unless I’m missing something

Inviting another person doesn’t work; when they press Accept, nothing happens. What are we doing wrong?

Otherwise it seems simple and clear to use.

Thank you for your feedback! We’re pleased to inform you that we have introduced a new calendar mode in the latest versions. We recommend updating the app to ensure you don’t miss out on the latest features and improvements.

Regarding the invitation sent to others, we kindly ask you to contact our support center by opening a ticket directly through the app. This way, our team can assist you as quickly as possible. It’s possible that the invitation was sent successfully but has not yet been accepted by the recipient.

We are constantly working to improve the app’s quality and add useful features. Thank you for your support!