Ikos Resorts 4+

Terrible app

Thought it would be a great idea to use this app in the lead up to our stay. It has proved useless. None of the restaurant bookings worked and we’ve ended up having to email the hotel to book them. The booking system for the activities is also terrible, surely once you’re logged in they should have your details? Apparently not, for each individual activity you have to fill out a long form with all your details (why do you need to know nationality to book a Pilates session?). For a hotel as high end and expensive as Ikos it is a massive red flag that the app is so awful and frustrating.

Developer Response ,

Dear Guest,
We truly apologize for any inconvenience you’ve experienced with the app. Our team is addressing these issues to ensure the application operates effectively.
Thank you for your valuable feedback.

Ikos Oceania

I would like to say that this Hotel is the best I have ever stayed in and I have stayed in quite a few around the world. The staff are second to none nothing is too much trouble. I recently stayed at Oceania and I left something in the safe. I rang the next day and spoke with Vangelis who was immediately on the case I received my item in 3 days what excellent service. Bravo to everyone who works at Ikos. I will certainly be staying at one of your Hotels in the future.

Log in doesn’t work

When I try to log in, I enter my details but the Log in button stays shaded and doesn’t allow me to click it. It used to work from some parts of the app (albeit was temperamental) but now it refuses to work from any part of the app, no matter which way I go in. More generally, this app is really terrible (even when it did let me in) and isn’t a good first experience of Ikos resorts.