HomeWhiz 4+

Thankfully I didn’t have problems connecting the app to my Beko washing machine like many others did, but the app lacks the one thing which would be the most usefully function for users… push notifications.

The FAQ on the website says the app will notify you when your appliance has finished a cycle… it doesn’t. After searching through the internet ‘how to’s’ and the app settings unsuccessfully, I’m still having to set an alarm on my phone to remind me to take my washing out… pointless.

I guess the remote control function is useful, but seeing I have to physically put my washing into my machine I might as well press the buttons while I am there. 🤷🏻‍♀️

Hello,
Thank you for your feedback.

This is frustrating: I’m using the most up-to-date version of the app, I’ve checked that location services and Bluetooth are turned on on my iPhone, and that the washer-dryer is turned off. I’ve also successfully scanned the product number and tried registering it as both a washer and a dryer (as washer-dryer isn’t given as an option), but it just repeatedly says that the ‘device could not be found.’

I appreciate this could either be a software problem with the app, or a hardware problem with the machine (which might be out of the app developer’s control), but either way it comes across as shoddy: other reviews suggest this isn’t an isolated problem, or a quirk of the machine I’ve bought. I understand that things go wrong, but it sounds from the reviews that this has been a long-standing problem which hasn’t been addressed.

I have sympathy for developers trying to get complex products/apps to talk to one another, but I’ve paid several hundred pounds for something that doesn’t do what it has been advertised as doing. Fortunately , the machine works without the app, but I don’t imagine I’ll buy anything by Beko again unless this is fixed.

Hello, In order to solve the problem you are experiencing, we kindly ask you to send an e-mail to contact@homewhiz.com with your contact-address information, product barcode and screenshots, if any, to contact@homewhiz.com with the specially defined number for you, A15052022-336.

I recently got a beko washing and the apps seems to work very well with it was hard work at first to try set it up but managed to figure it out and running a cycle from it now, only thing i query about is the heavy access it needs, i.e, access to your local network access to your location, access to your wifi an Bluetooth, bluetooth id understanding but everything else seems a bit extreme especially when you don't know what they are able to receive and do with all these permissions and can only hope they dont use them to breach ur privacy or to sell or use ur data via use of these permissions, and that security is good, maybe the app developers can respond, an shed some light on it all for me. but other then my ticking mind, the app seems to do what it says it can do and seems to be working fine for me

Our valued customer,
Thank you for your positive evaluation and score. regards