HomeExchange - House Swapping 4+

Great app

Great app, always find what we need and organise a trip. Like that site has financial guaranties in case if something happens to your property.
Just one technical thing that I don’t like about the app is that if I’ve contacted previously the host and later on if I try to contact again the same host would be beneficial to see previous conversation, when was it and what about.

Bad move Home exchange

Oh dear this app is abysmal . I cannot find my home on it , and feels like just a sales advert for houses .. plus in general what home exchange has done by selling /merging the company with to guest2guest is pretty much alienate all of its members . I don’t know anybody happy with the new system and it isn’t improving like you promised as “ we fix bugs “ and “improve the site “. Sadly it’s just like a bad Airbnb which is super disappointing. The site is so hard to negotiate , I barely look at any of my messages now . The inbox system online also is too confusing and I cannot list houses I’m interested in . If I say no to an exchange it stays in my inbox “ under discussion” asking me to “ approve the dates “. One more point. The houses /apartments here are of a low quality and none of them I want to stay in despite having many many requests . There are so little houses which are beautiful . It’s literally pointless ,unless you own a little apartment and can exchange with a like minded messy owner . Nope .....

Developer Response ,

Hello, thanks for your comments.
We're sorry to hear that you don't find what you expect on the app. It's indeed far from perfect but we're working hard for it to be easier to use at each release.
Here is a page where we keep our members posted about our improvements, so please have a look: https://homeexchangehelp.zendesk.com/hc/en-us/articles/360000774977-New-features-for-better-website. You'll see that we're working for some clearer status for the inbox so that declined exchange do not appear anymore as "under discussion".
Also, about the home offer, we have a bit of everything, from the amazing mention to the little studio in London or Paris. It's really about giving an opportunity to anyone, wether they have a palace or not, to discover that unique home exchange experience that is so authentic and that we want to share. Then it's opt to you to decide who to do the exchange with...
About your first comment: you can find your home on your personal space (Me tab from bottom menu bar) and update its information.
If you need more help, please send an email to mobile@homeexchange.com, we'll be happy to assist you and answer to all your questions and doubt.
Have a nice day
The mobile team

Dreadful, dreadful app!

I would give less than 1 star if that were only possible! This is a completely rubbish app. It takes forever to load and is unfit for purpose when it does so! So much information is missing especially the other party’s preferred destinations that it is essentially useless! I used to have a shortcut to the website on the desktop on my phone along with the app but apparently I can’t even do that anymore! On that note, the new website is also massively disappointing as it is unwieldy and difficult to use! If it wasn’t broken, why attempt to fix it and make a complete hash of what was a great website?
Highly disappointed!

Developer Response ,

Hello, thanks for your comment. We're really sorry you feel that way about the apps and website. We also know it takes time to get used to a new platform, and I'm sure you'll get to know it better and will see how flexible it is now to find new exchanges.
We do have things to improve on both products I agree and teams are working hard to answer to our member's need. Don't hesitate to send us an email to contact@homeexchange.com to give us more feedbacks, we'll listen and take them into account. Thanks a lot and have a good day.