Hitch Bermuda 4+

The new change to select your destination, makes it impossible because you now have to pin your destination on the map. This is not helpful if you are not sure where you are going on the map. The main usefulness of using a taxi is that the driver will know where to go, or at least if you type in the address the app will pinpoint the location on the map. I can’t use this service properly now because I can’t be sure I have the correct location because I am not sure where it is on the map… could you please either change it back to typing in where you want to go, or provide this option instead of just pinning it on the map. For example, to select the airport, trying to pin it gives me different addresses - so I have to check the internet first to get the address and then go back into the app. Not user friendly making us use more than one app to get a taxi…

2 problems

After i confirm booking it says hitch is not available in my country and shows my location as somewhere near Cape Verde 🇨🇻- every time - so I need to confirm 3 or 4 times till it realizes I’m in bermuda . When I first bout it shows my location perfectly only when I hit confirm does it send me Africa 😩

When I hit confirm it asks me to pay for last ride without showing me a pay button . I hit pay via wallet and still no pay button- how do I pay ? . 3 rd time you do this it says user debt adjusted and allows you to book a new ride

Such a poor app. They overcharge me often. Once they charged me over $100 for what it should have been just $20. The help button doesn’t work and you have to send an email from their corporate site. Today I was trying to get a taxi for 45 minutes and had no luck. Then the app started showing an error message “you have insufficient balance”and doesn’t let me even request a taxi. There’s no number to call…this is one of the worst apps I’ve ever seen in my life.