Hily Dating App: Meet. Date‪.‬ 17+

The layout of the app is relatively OK and I believe having a compatibility test as the basis of matching is an awesome idea. Unfortunately, I feel like there is no algorithm that gives you matches based on this, nor does it really matter after you’ve taken the test as, it just gives you random people to swipe left or right to afterwards. The thing that really irritates me is the fact that anyone can message you regardless, if your matched or not, and it will tell you that you’ve matched even though you’ve never seen their profile, but just because they sent you a message. You can unmatch them but if they send you a ‘crush’ message then you can’t even unmatch and their message will be there forever. So they could’ve really had a great app here but they’ve absolutely ruined it by not really caring about matching people up, the algorithm or the compatibility. Wasted potential

Dear Patricia! Thank you for your feedback. We appreciate your thoughts on the app's layout and compatibility test. We understand that you have concerns about the matching algorithm and the ability for anyone to message you. We apologize for any inconvenience caused. We continuously work to improve our matching system and ensure that it provides accurate results. Regarding the messaging feature, we're working on enhancing the user experience and giving you more control over who can message you. Your feedback is important to us, and we'll take it into consideration for future updates. In case of further questions, you can always get back to us at support@hily.com or in-app Live Help. Mimi from Hily 💜

Everything is locked nf a paywall, want to see who viewed you? Pay for it. Want to match with the person who just liked you? Pay for it. ‘But surely if just liked me I’ll match with them soon because the way the algorithm works’? No. I’ve had people that have liked me weeks ago, and I’ve still not come across them despite liking over 50 people a day. There seems to be a lack of allowing the consumer to access things and more about making them pay for things that are minor. Even tinders algorithm is better because on that app, if someone likes you, once you close and open the app you’ll see them on the next 3 card stacks. But on this app there is nothing. The most baffling things is they even want you to pay, to find people less than 50km away, how much of a joke is that. But don’t worry all is saved! They have a spinning wheel where you can win ‘important things’ like a rollback, or 5 coins 😂 the worst thing about the wheel. 2 of the 6 prizes on it (so 33%) of the wheel is covered in discount to buy their premium service! This app literally screams buy buy buy. And this is my first ever review on apple play store but I had to just dive into how much of a joke the app is

Dear Customer, thank you for your feedback. We understand your concerns about certain features being locked behind a paywall. Hily offers a free version with basic features, and our premium version provides additional perks for those who choose to upgrade. Regarding the algorithm, we constantly work on improving it to enhance the matching process. As for the distance filter, we offer options for users to find people nearby and globally. We appreciate your input and will take it into consideration for future updates. In case of further questions or assistance, please reach out to us at support@hily.com or in-app Live Help. Hily team 💜

I just downloaded this app and made an account following all the directions. As soon as I finish the account I get a notification saying “account banned”. I have no idea what I have done. I read through the community guidelines and I had followed them all. I messaged the support asking why my account was banned. An AI responded allowing me to try and re-activate the account. I tried this but was told it had violated something and would not be allowed the be re-activated. I than managed to message a person “Jeff” and they said my account was banned for a reason the internal security system detected and would not tell me why due to security reasons (which I understand). I then asked whether I could create a new account or whether I was no longer allowed on the app (bearing in mind this is the first time I have downloaded it and the first time I have ever tried making an account to my knowledge). I am rather upset that I have been given no explanation as to why my account was suspended.
Thank you.

Dear Customer, we apologize for any inconvenience caused. Our internal security system detected a violation, which resulted in your account being banned. Unfortunately, we cannot provide specific details for security reasons. We understand your frustration and we strive to ensure a safe environment for all our users. If you have any further questions or concerns, please reach out to our support team at support@hily.com or in-app Live Help. We appreciate your understanding. Meghan from Hily 💜