Help Scout 17+
Support customers on the go
Help Scout PBC
-
- Free
Screenshots
Description
Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!
With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)
What’s New
Version 2024.24
We've updated the app icons with a fresh, modern design for a cleaner and more polished look!
Ratings and Reviews
Great app for support teams
As clean and fuss-free as the web interface. A real breath of fresh air after the huge whale that is rival Zendesk.
Been using it for over a year now, and recently if you click on a Help Scout link in an email, it opens the web interface and shows a full screen ad asking you to download and use the app. Previously it just opened the app. Which I have.
Not sure how to prompt it to move on at this point?
Developer Response ,
👋 hello there! First, we would ❤️ to help get your linking issue sorted and can give you a 🤝 if you would be so kind as to send a note to our customers team (help@helpscout.com). Second, many, many thanks for the other kind words. 😊
Great app, but...
Great app, absolutely love it.
My only issue is this one bug I’ve been facing, where if I lock my phone and use another for however long, then my app will no longer load and keeps crashing, meaning I have to delete and reinstall the app to use it! Very tedious.
But still, great app.
Developer Response ,
🥰 Thank you so much for the kind words! We'd love to troubleshoot your issue with you and see if we can't find a resolution, if you would be so kind to drop a note 📝 to our customers team (help@helpscout.com), we can continue the conversation there.
Handy app, with a couple of bugs
Not a bad app in all, helps us keep on top of tickets and responses just fine.
Two things stopping this from being a 5 star app:
1. Bulk actions seem to confuse the app - for example sliding 6-8 tickets to Closed one after another gets the ‘Ticket Closed’ banner slowly appearing and re-appearing for the next few minutes.
2. “Server Unavailable” at least 2 or 3 times a day, whether on 4G, Wifi, full signal, no other issues but for some reason the odd few times a new ticket notification comes up, I tap it straight away, sit and look at the ‘loading’ icon and then suddenly ‘Server Unavailable’ - quitting and re-opening app fixes it.
Developer Response ,
👋 We’re very sorry to hear about the issues you’re running into! We recently released an update with improved networking, which may help in clearing the connection problems up. If not, definitely shoot us a message at help@helpscout.com so we can help narrow down the cause.
App Privacy
The developer, Help Scout PBC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Help Scout PBC
- Size
- 74.7 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 17+ Unrestricted Web Access
- Copyright
- © 2022 Help Scout Inc.
- Price
- Free