Helium Hotspot 4+

For the second time in about 3 weeks I open my app to show no hotspot registered and nothing in my wallet. Fortunately when I click the wallet address I can see that it is still showing the correct address and on the website I can see my miner correctly associated to that wallet address and the balance as expected, but why is the app capable of showing absolutely nothing as if someone has stolen your hotspot and balance?! If it is due to some sort of downtime then say so!

The app used to be fairly solid, however over the last couple of months it’s become practically useless. Discovery mode rarely works even when the Helium team say it’s fully functioning. Hotspots show as offline when they’re online, online when they’re offline and relayed when the issue has been resolved. The explorer and API are no help at all either and often contradict each other. I have no idea what my hotspots are actually doing!! More often than not, the app will not load transactions or individual hotspot earnings, so I have no idea which hotspots have earned HNT. When you consider that this app is a wallet, it really needs to work and be rock solid! People out there could have hundreds of thousands of £s locked up in this. This app, the explorer and the API need bumping up the priority list before people start giving up with the whole project. Doesn’t fill me with confidence in the tech when the tech doesn’t work.

Disappointed to see the app take a big leap back in terms of usability and logical navigation. Previous version of the app was clear and easy to navigate and although it was a bit feature lacking was perfectly usable. Needs rapid overhaul to make it usable again. Looks like someone in the marketing or product departments needs a lesson in UI design.