Hays Travel Currency Card 4+

Generally accepted where other credit/debit cards are accepted. Only had a couple of occasions when it wasn’t able to be used, eg a theatre in New York - had to be a credit card to purchase tickets. Used in NY and in Norway so far and not had any problems to speak of. The biggest problem was initially trying to add funds in the US but the problem was with my phone roaming, not the card/app. Doesn’t allow for Norwegian Krone so we switched to Euros from US dollars as some shops in Norway accepted Euros. It’s easy to switch funds between currencies. Heading to Rome next and have loaded more Euros - fingers crossed it will be accepted with no problems. I wouldn’t recommend it as your only option but it’s definitely worth having as your main card.

Thank you for your kind review. We hope you continue to enjoy the benefits of your Hays Travel Money Card

This card was meant to make our holiday easier. Instead it made it a stressful holiday. Phoned customer service on the 2nd day of our holiday to say I could log in to my card account to top it up got an advisor who was not very well trained went through the whole process trying to get me logged in and didn’t really know what he was doing. Told me someone from technical support was going to phone me that day to get my card able to top up money. Phone call never happened. Spoke to two advisors on web chat after an hour each said the did know how to sort it and phone customer service again told them I was waiting on a phone call back so they said just to wait.
Got back intouch with a customer service advisor on the phone a couple of days later. Worried if I spent the money in my card and not being able to top up I would run out of money. Advisor told me technical support has 5 days to phone a customer what use is that on a weeks holiday. Eventually got my card working by the Thursday and able to top up. Put in a complaint to the relevant department and was told it wasn’t a serious problem. Being stuck abroad not being able to top up a payment card. Got an apology saying it shouldn’t of happened. And the complaint was now closed.
Thanks for ruining my holiday.

Good Afternoon Nigel,

We are very sorry to hear of the issues you had faced whilst in resort regarding your currency card.

The Hays Travel Currency Card is financially regulated product and as per the complaints process stated in the terms and conditions for the card, any complaints must be made through mastercard directly.

Should you want to look into the terms and conditions of your currency card, please see visit the following link:
https://www.haystravel.co.uk/mediaLocal/qfwdhg3q/hays-travel-money-card-tc-may-2024.pdf

As you have advised you are unhappy with the final response from Mastercard, you are able to escalate your complaint to the Financial Ombudsman through the link which is stated on your final response email from mastercard.

We apologise again for the issues you had face and the inconvenience caused by this matter.

Kindest Regards
Megan

Instead of using your own card abroad, you can use the Hays travel card you can see on the app how much money you’ve got, and you can also keep a check on the money being used, easier than trying to access your own bank abroad.
So if you need to use the card abroad, use the travel card and once you are home, you can transfer the money back to your own account or I have used the card back home in the UK after transferring the money back to sterling, well recommended

Thank you for your kind review and feedback. We hope you continue to enjoy the benefits of your Hays Travel Money Card