Habio: Routine & Habit Tracker 4+

Be careful when signing up for a trial I have signed up and downloaded the app. Before doing so I filled up my info on website and was directed to the next page where I accidentally purchased pdf version not knowing I am being charged ( there was no notification that money will be taken only very cheeky small writing underneath the button) and I though that’s part of the subscription. After pressing the buttons twice ( nothing was happening) I realised I been charged twice for the pdf format. When I downloaded the app and tried to log in I couldn’t get through and contacted the support. Took them a week to get back so I have been charged for a month subscription too so all this comes to over £70. When I claimed I can’t log in I have been turned down that I have no right to get money back and they canceled my subscription .. 3 weeks later I still have no access to the app or purchased pdf formats and no money back. I contacted apple support however they were not able to help me as they can’t even locate my subscription with Habio.
Terrible experience and awful customer service

Hello, dear customer! Kindly take note that your problem is most likely related with the fact that you bought the service on another platform. We appreciate you reaching out to us, please provide us with more information about your experience via the support form in the app or by emailing habio@appdesk.zendesk.com. Pease kindly include the ticket number #526406. Also, we take all feedback seriously and are constantly working on our app. We look forward to hearing back from you!

I paid for the 3 day free trial (1€). But for some reason I was never given full access to the app. So the very same day I requested the subscription be cancelled - note, since I did not have access to the app I made this request by email. Conveniently for them, they take four days to respond to customer complaints, so I was charged for a month. At this point I still didn’t have access to the app. They have now told me twice that they do not cover refunds based on my request as per their ‘Money Back Policy’. So I read the Money back policy. Point 1.2 says that you can request by email the cancellation of your subscription 24hours before the payment date - I sent the email three days prior.

The app might be great - I wouldn’t know. But the company is opportunistic and customer service is terrible.

Use a pen and paper for your habit tracking.

Hey there!

We are sorry to hear about your negative experience with our service. We kindly request you to provide us with as much information as possible regarding this matter through support form in the application or via e-mail habio@appdesk.zendesk.com. Kindly indicate your ticket number #552339, so that we can promptly assist you.

We wish you the best!

UPDATE: AWFUL customer service continues. Despite not using the app at all, leaving a review and emailing, I was still charged again. If I could rate this app a 0 I would. I have ADHD and trialled the app. Being forgetful in nature, I forgot to unsubscribe before a £50 payment was automatically taken. This alone wouldn’t have been a problem, but I contacted the Habio team via their website to complain but have heard nothing back. The whole situation feels awfully unfair! Hate this sort of business/subscription model. The fact they haven’t got back to me makes the whole thing feel like a scam and makes me even more reluctant to continue using the app.

UPDATE 2: A second payment was taken despite trying to get in touch with them!

Hello,

We apologize for any inconvenience caused.

We carefully review all refund requests in accordance with our policy.

We don’t want you to have a negative impression of our service. Therefore, we kindly ask you to contact our support team via email at habio@support-team.app or through the contact form in the app.

Please make sure to include your username when you reach out so that we can resolve your case as quickly as possible.

Best regards!