Gourmet Society – Club Lloyds 4+

Unusable map

Pretty terrible app. The map doesn't allow you to scroll around looking for places, you have to search for specific places, which defeats the purpose of having a map. Also, if there are two places exactly on top of each other (two places in one location) then it's impossible to click on them in the map - all it shows is a pin with '2' on it.

How to ruin the business of hospitality

It is cringing to realise that an established bank would link to an app which makes it almost impossible to use its options. I had problems with coffee places which now understand why would take their distance from this app even if listed. The customer service is non existent and would deny any problem. To ‘dine out’ as they call it , customers have to call 24 hours in advance. And places are available only on some days. Ever heard of such nonsense from an app which is meant to be used to find places where to eat? I don’t know how places in the list don’t refuse to be included. It ruins their business. The pizza delivery service offers a discount only spending an amount which is clearly for more than one person and using a totally different app. Who wants to have that fuss?
I have been unable to use it aside from the occasional coffee.
It must be engineered by people who want to prevent other people from eating out.
It is a real eye sore for a bank which uses it as a ‘benefit’ for their products.

Developer Response ,

We are sorry to hear that you aren't enjoying your membership so far. Please reach out to us via lloyds@gourmetsociety.co.uk and we will be happy to help you.

Provide non working codes!

First time I’ve tried using the Cinema codes today. I’ve never had an issue with the pizza codes but using the Cinema tickets has been an absolute headache. Firstly I had to pay Gourmet Society to get the discount codes which I found a bit weird but figured they would just reduce the Cinema tickets to £0. NEITHER discount ticket worked! I then ended up paying FULL price at the Cinema so not only have I paid full price at the Cinema but I’ve ALSO paid Gourmet Society for absolutely nothing. You can’t get hold of them unless you complete an online form and now I have to wait around for them to contact me before I have to contact my bank to raise a formal dispute about the payment. Seeing as Gourmet Society have an agreement with Lloyds Bank I’ll be making a formal complaint with the bank about their usage of Gourmet Society if I don’t get my money back. Nothing but headache dealing with this today.