GetTransfer: Transfers & Rides 4+

Excellent service

I found this service excellent. Easy to use, many choices of the type of car you want from city car to mini buses. We booked a return transfer from York to Manchester airport for our 10 day holiday abroad. Our driver was excellent. He was punctual, polite and courteous. He texted to introduce himself and kept in touch at every step. From immediately after we booked, to setting off to collect us, to when we had our return transfer after our holiday in Cyprus to confirm when our flight was due to land. I would definitely recommend this service.

2 story’s - 1 excellent, 1 awful!

We went to Rome and my wife and I had an excellent experience of being met by a driver and driven to our hotel in central Rome. We were also picked up for our early flight back at 4am and driven again in comfort to the airport. Great experience. The app worked well.

One week later we decided to use the service again to get a transfer from Geneva airport to Chamonix with my family of 5. We arrived in Geneva and the driver was not there. We waited 20 minutes whilst trying to contact the driver. Nothing. I then contact the support through the app, who claimed they had emailed me (whilst on the flight) to let me know the driver had cancelled and they had no replacement. I asked for an immediate refund and they said I had to reply to an email with refund options. I waited 2-days and rang them again after receiving no emails from the company. They didn’t have my email address on file and hadn’t refunded me. I gave them my email details and asked them AGAIN to refund me. Three further days passed without an email. So I rang again and they still didn’t have the email address on the file, although they had refunded me finally. Extremely painful and disruptive to our holiday. We ended up having to UBER the journey both ways, which was expensive but very reliable.

Developer Response ,

We are terribly sorry that you faced such an unpleasant situation. Please, send us an e-mail via info@gettransfer.com with the number of your request and our managers will do their best to help you.

Car didn’t show up and poor customer service

Edited as I have now received a refund. However, I advise caution using gettransfer as this took a lot of work on my part.

What happened:
I booked a car with a child seat from the airport so we wouldn’t have to travel with our own. I paid around £60 for this service but decided it would be worth it. Unfortunately, after arriving late in the evening, with a very fussy toddler, there was no sign of the car and no response from any phone numbers I called. We ended up having to pay for another car from the airport which was a lot more hassle than we wanted. I had to send three emails and a Facebook message to get any response to my request for a full refund (considering none of this was my fault and I had to pay for another car). Over a month after the original request, I got some ‘credit’ to use for gettransfer in the future. As I don’t trust the company and don’t want to use them again, this didn’t seem acceptable to me.

Developer Response ,

Dear Customer. Please provide your #ride request to speed up the identification process in the GetTransfer system. This will allow us to quickly process your request and provide you with the necessary level of service.