Getaround 4+

Support non existent during these times

I forgot to pay the congestion charge after which the car owner got charged a fine, which I’m responsible for. Fair enough. All I asked for was some kind of payment plan for the charge as I have been let go due to COVID. All that they did was take the payment anyway - £115 that could have gone towards rent and food. Rest assured I won’t be using the service again.

Renting is also a pain. Why do I need to take like 8 pictures of the car? Every other provider doesn’t ask for it and it delays my rental. Only used them because Ubeeqo and Zipcar weren’t available. What an expensive mistake.

Developer Response ,

Hello,

Thanks for taking the time to let us know your feedback, I'm sorry to hear you were not happy with your experience.

We always do our best to accommodate payment plan requests, however, if the request comes after payment has cleared successfully we cannot apply a payment plan retrospectively, I'm sorry for any inconvenience that this may cause.

As Getaround does not own any of the cars on the platform, and they are owned by private Owners we have due diligence to ensure that any damage to the car that occurs during a rental is processed by our claims team and paid for by the driver who caused the damage. The reason that we ask for 8 clear photos of the car at the start and end of the rental is so that we can be sure that we are processing damage claims on the correct rental.

If you would like to discuss your complaint in more detail please reach out via
uk.getaround.com/contact so that one of our Customer Support team can assist you.

- Getaround

False reviews and deficient cars, stay away

Yesterday I checked in a first car on Getaround to go on holiday week-end with my family (wife and 2 kids). As I checked-in, the car was dirty, many parts broken, disgusting inside (bottles of juice, dirty papers etc), strong smell of drug and there was a pipe to take drug. When I started the car it says that there was no oil.
I canceled the rent, called the customer service to explain the situation. They said they would proceed a refund but haven’t received any confirmation. I decided to rent a second car, 30 mins walk the first one. The car struggles to open and the owner came to help and we decided to hit the road with my family. After 45 mins, and in the middle Lane of the highway, the vehicle just stopped, engine shut down. We ended up spending the worst 45 mins with my family, in the middle of the highway before being towed by the police. Finally AA patrol came after 2 hours and we had to take a taxi back home and lost £460 worth of Airbnb, on top of the most stressful evening ever. The AA patrol confirmed that the battery wasn’t up to standard, was out of date and simply shut down, creating damages to the electronic system and then locking the car.

What is unbelievable is that the cars you are renting are not checked, putting people’s life at risk. The first car I checked yesterday is even still available in the app…. And bad reviews are removed from the app.

Developer Response ,

Hello,

Thank you for taking the time to leave us your review, I'm really sorry to hear about this experience.

So that we can help to resolve this issue and ensure that all necessary steps have been taken with our safety and quality teams please can you reach out directly via https://uk.getaround.com/contact with your rental numbers and contact information.

We take the safety of our drivers and their passengers very seriously and would like the opportunity to look into this further and rectify the situation.

Crash of app

Every time I tried to start my rental the app crashed. I was on the phone to getaround for several hours…. and then all they said was that if I cannot start it then all they can do is refund me. Really not helpful when you book a car in advance for a long holiday. On top of this when I tried to start the rental it told me I am not verified. Which was not true literally 5 minutes earlier…… no prior information was sent that I need to verify myself. Literally happened when I was at the car to pick it up. When I called them about this they told me I need to re-verify myself because I logged in from another device. Again only used my phone just logged in through the website because I was trying to start my rental in anyway considering that the app was crashing. I could not even send a help request through the app because it also crashed. Then when I was trying to verify myself it did not let me use my hungarian national address card to verify my address. Idk what else is more proof then that. Considering that I am staying with my parents I pay no bills or anything so I had no other proof.
Honestly horrendous experience. I used them before and it was no problem but after this I am not sure I will ever use them considering how stressful it is to turn up to your holiday and then not being sure if you can rent a car or not.