foodpanda: Food & Groceries 4+

What in the world in is small order fee??
I urgently ordered a pouch of cat food for 105tk and i was charged 209 tk. Along with the delivery charge, platform fee and vat you also charged me with 50tk small order fee! I tried adding another one to my cart but guess what i was still charged for small order fee. I mean why would you ven have such a thing! Just because it was an emergency i had to place the other. I’m never gonna be using panda mart again!

Unfortunately, I had to give one star, because I did not have option of Zero Star, You guys have such a pathetic service. Most of the customer service agents are ill-mannered, they don’t know how to talk to the customer. I ordered KFC from Foodpanda, I did not get my order and I approached Chat facility, all your guys kept telling me that your order is on the way just wait 5,10 minutes and I waited for 3 hours, one of your agent asked me to call KFC directly as they are not attending out call. when I spoke to the KFC, they clearly said that we are not delivering the order today and informed it to FOODpanda as well, so you can cancel your order. When I spoke to your team again about refund, Foodpanda clearly said that you need to contact KFC for your money. Why should I contact KFC for my refund I paid to foodpanda? When you are getting money on KFC’s behalf, you should be responsible for the refund (its a basic rule and business etiquettes that you don’t know). Now KFC is unable to refund me money and they say you need to contact foodpanda. It wasn’t happening first time with me or anyone. I have another pathetic past experience as well, if I don’t get my order two time out of ten times, I would rather not to order with FoodPanda again.

An absolutely disgraceful first experience of using Food Panda in Phuket. The Restaurant didn’t even receive my order for 40 mins, which was the point when I phoned them to ask where my food was. At this point, the restaurant manager said there had been a problem with the order but that they would still cook my food and deliver offline. I then discovered an hour later when I phoned AGAIN that Panda had now fully cancelled the order and they wouldn’t be delivering my food. Almost two hours wasted and a very, very hungry, extremely angry customer.

Food Panda should not be operating in this industry if they are not even capable of the most simple, basic functions, such as correctly sending orders and payment to the restaurant. Interestingly, the restaurant manager told me he had done his best, even offering me the meal for free if I drove to the restaurant to collect myself (by this point it was too late to do so) but he did say that Panda are very difficult to work with.

Delivery services of clothes/products is one thing, but the food delivery industry is one that MUST be robust, capable of working correctly, and unfortunately this is not the case whatsoever for Food Panda - leaving customers to go hungry is a bad place for a business to be in.