eToro: Trade & Invest 4+

Overall I think it’s an okay albeit being a little clunky. The security on this app is diabolical. I don’t understand what the purpose of switching on two factor authentication or Face ID is for when during some updates it decides to reboot your settings and then you personally have to realise this and go to settings and switch it back on again. Since the beginning I have found this to be an issue. Please check on your security protocols 🙏

Also, how come you suddenly removed WISE method of depositing cash into my wallet? There was no prior warning or no answers given still by the customer service and it’s been months. It’s just a debit card so what is the big deal? One minute it works and the next it doesn’t. And everyone seems to be passing the Buck without giving a straight answer….. Yet when I haven’t deposited money in awhile, customer service wastes no time to check if I’m alive and why I’ve stopped depositing 🤷🏻‍♂️

Hello leishman, your security concerns have been forwarded to the appropriate team. If you continue to experience issues with app updates, please reach out to Customer Service and share any suggestions for future updates using this form: rb.gy/43s4tw. Regarding the WISE deposit method, we occasionally make changes to our systems, which may involve temporarily altering payment options. We apologize for any inconvenience caused. Best regards, Maria

I signed up to use this app and went though all my verifications - which took some time (as expected). I then went to deposit funds and it stated that since I was in the USA I couldn’t do so. I am not in the US, nor does my UK address have anything to do with the US.

I contacted customer services by email and received no reply for days. Then did so again, and again. Finally someone came back to me with a standard response of ‘we do not accept deposits from the US’ - clearly not having really read my emails. After more emails I sent a new request to simply delete my account so I can start all over again, but a week later nothing has been done.

All apps and companies have bugs/problems from time to time. Especially when growing. However what you need to know is that when those bugs occur that you have good customer services to back you up. When I’m trusting my money (potentially large amounts) to a company - I want to know there is someone who’s going to help if there’s a problem. No telephone number, no real support on such a basic level. Ive now heard of other people being locked out of accounts etc - something I’d ignore if I’d not had an experience like this. Now debating whether it’s worth the risk and looking for alternatives. I will edit this review if anything changes.

Hi Andrew, was your issue solved, or do you need some help?

For everyone who think eToro will make him/her rich(eToro is not a charity!), the only thing they care about is taking fees and money from you! I’ve been using eToro for about 5 months and now I warn you from using it. You must deposit at least 1000 dollars to use your real account and for each withdrawal request you will pay 25 dollars fees.
First of all, they don’t have a customer service!!!! It’s all robotic so you can never speak to a human. Secondly, you can very easily deposit money in your account BUT once you want to take your money out especially if you by some kind of miracle made some profits! They will ask you lots of questions and plus it’s will take ages.
Thirdly, in order to be able to use a real account they need to verify your ID, Passport, bank account, and home address and it will take it least a month.
So they will know every single thing about you. There is something really important that they will never tell you about unless you ask and search for it, your account could end up in MINUS meaning you loss all the money in you account by just one small sudden movement in the market if you’re using the leverage which you must use to make real profits and that’s not the worst part I said your account could end up in minus so you must pay eToro extra money( this extra money could be hundreds or thousands dollars)

Hi JD, the recent mass adoption of the cryptocurrency market has created millions of new investors around the world, many of whom chose eToro as their ideal trading platform. However, this unprecedented growth had put a strain both on our personnel and our platform’s infrastructure, causing delays in responses and occasional downtimes. We are aware that current level of service falls short of the standard we at eToro are committed to. Which is why we have taken the following measures:
• We recruited nearly 200 new CS representatives.
• We diverted Sales and marketing teams to help with verifications and withdrawal requests.
• Re-examined and improved our internal work process.
• Created more ways for our users to help themselves, including tutorial videos, informative emails, and notifications.
• Created a new status page for real-time updates: https://status.etoro.com/

Also, our minimum deposit is less than $1,000. You can find all the info here - https://www.etoro.com/en/customer-service/deposit-faq/

We will continue to work tirelessly to improve your experience on eToro.