eCOS Legal 4+

I despair at apps made this decade that have awful user interfaces. There really is no excuse for it. The email prompts you to use the app, then the app tells you you are “accessing the page from an external app and should copy and paste this link to an external browser”. What. I followed this instruction and was again prompted to use the app, which appeared to clear this message. Stupid.
The manual capture of documents does not work - it clearly didn’t recognise I was photographing a passport and kept telling me to get closer, despite it being out of focus.
At one point is presents several A4 pages of documents, which are obviously impossible to read on a phone screen. And pressing the Sign Here button was like trying to aim at a single pixel on the screen.
TEST your products before releasing them - and think about people for whom smartphone is not a first language!

We lost a week using this app. What would have taken half an hour in direct contact with the solicitor took, by the time we’d familiarised ourselves with it, got the data together and then discovered we needed the sellers data, a week! It’s not the app’s fault, I guess. And beware the app doesn’t seem to accept Building Society accounts that have one bank account for all savers and assigns them individual 9 digit customer reference numbers.

If your experience was anything like mine, you’ll be pulling your hair out from start to finish. The app doesn’t scan properly, so plan on spending 30 minutes to an hour to take a picture of your photo passport. At critical points the prompt is missing that should show you how to hold your passport, which makes it even more of a time wasting exercise. I use lawfirms frequently and other apps I’ve used such as Firstaml require only seconds of your time to complete successfully. Its hard to believe that any developer has actually released this.