CM Mobile 4+

Poor quality app, lazy coding

Issues including, but not limited to;

- it knocking my login/logout times about by 1-3mins either side of the actual time that it is.

- taking up to 5 scans to register a tag.

- taking ~10 minutes or more to register a tag scan.

- failing to record offline data properly and push it when a network connection is more stable.

- force closing on startup and requiring me to delete and reinstall nearly every week. Ergo meaning my app does not need updating.

When support informs my managers that it is my phone settings for time zones which are incorrect and *must* be set to XYZ (which they are anyway), or that my phone isn't set up properly (an iPhone11) and is the problem, or that I need to update the app, is unacceptable and kind of pushing the blame where it is not.

Fix this stupid app so it *works*.

Terrible

This app is terrible. I have an account but it doesn’t let me log in. I’ve reset my password several times and every time I try to log in It tells me that an error has occurred. I’ve changed my password several times but it still doesn’t work and let me log in. I’ve tried to log a complaint via the App Store and I can’t even do that as I it tells me that I don’t have a valid account according to this app. I’ve had enough of this app, it’s making my job so difficult.

Developer Response ,

Hi, we are sorry to hear you are experiencing issues. Please use our customer portal found here: https://has-customer-portal.assist.com/portal to log your issue, alternatively you can contact our support team via support@hastechnology.com, we will be happy to investigate this and get it resolved as soon as possible.

Relies on mobile reception

This app works if there is good mobile reception and doesn’t if there is not. Some clients live in areas with very poor signal ( I’m talking London 2021) The log in and log out can take up to 7 minutes in my worst experience, then there is the constant refreshing to get the log ins/outs to register. Now my employer threatened us if we don’t log in and out correctly we won’t get paid. So me getting paid depends on you developers.

Developer Response ,

Hi, we are sorry to hear you are experiencing issues. Please use our customer portal found here: https://access-support.force.com/Support/s/login/ to log your issue, alternatively you can contact our support team via support@hastechnology.com, we will be happy to investigate this and get it resolved as soon as possible.