CityGrab 4+

The only good thing about City Grab is the range of food choice. It’s £6 for delivery which is extortionate anyway considering the restaurants raise their prices on the app too, but then you factor in the delivery drivers and how immensely slow they are at reaching your house too and it just becomes absurd. I’ve had two or three orders now where I track the drivers cab and they make multiple stop offs, and I’m pretty sure they stop at their own homes a lot of the time too as my current driver has been sat somewhere 12 minutes away from me for the last 20 minutes almost. My food is currently going cold sat in his car while he kicks back and relaxes. Disgusting that they charge so high for delivery when their delivery drivers are doing a poor job the majority of the time and your food reaches you late and cold/inedible!

Just used the app for the first time to order ice cream from Our Cow Molly. The app design is nice and there are plenty of vendors to choose from. Slightly confusing when you add an item to basket then get asked for your phone number. Why? I clicked the back button to continue adding items to basket but it went back to the first page and I had to start again. It is simply because you need an account to use the app, but why doesn’t it just say “please create an account to continue” and provide some context. I think background notifications aren’t working properly too...after ordering and waiting a while for confirmation I opened the app again and then the notification appeared. The notification said to collect in 25 mins but 25 mins from when? For all I know that notification was sat there for 5 minutes already. A definite collection time would be nice. Then a second time I was getting ready to set off and thought I’d check the app and *ping* another notification. Maybe it’s just coincidence that both times I opened the app the two notifications came through? I think a good feature to add would be notes to the shop/vendor/restaurant as we wanted a flavour that wasn’t listed and it turned out we could have swapped an ordered tub for the desired tub. Next time we could order two plain tubs and add a note to swap one for a limited time flavour 🙂

I have used City Grab for delivery in three businesses over the last year. I have never used it as a customer before, but as a business owner I don’t have many good things to say about them. Generally, working with City Grab wasn’t too bad and I had good dealings with the company, but they’ve really put a sour taste in my mouth this time. The customer service is awful for us as a business and for our customers it’s just as bad. They are consistently late, drivers aren’t being paid fairly and refuse to pick up orders. To top it off City Grab refused to compensate us for food they failed to deliver to our customers. Then when we left a Facebook review because they failed to contact us back for over a month or apologise for the mistake, they deleted our vendor account. Horrible experience and frankly embarrassing considering they claim to have local businesses interests at heart. Much better experience with Deliveroo.