Central Co-op Membership 4+

Its weird/alright

The original coop membership had a much simpler and overall better experience, this one I cant really understand

a) the need to be in any way different to coop memberships

b) offers aren’t selectable or choosable by us unless that’s whatever vouchers are (they just say check later without specifying).

c) the offers arent that good compared to the originals. No £1 off yours shop deals/ [….] amount of pennies of this company but rather kids plushies and they just show member prices which were only like a side on the other coop app.

d) just why be different? I know by im being a litte harsh and ive only used this for a day but the other app is doing well do why separate them. (Whilst reading this i realised i repeated (a). 😂)

e) and finally its not the clear, such as the vouchers; it just says coming soon, it doesn’t explain what they do like offers(just why?) and the just say “come back later” please add an explanation.

I know i was harsh but i wanted to express my opinions in a way that feels right. I have mixed opinions wether to give this three stars or two.

Design Problem

The app is functional, albeit a little basic, but suffers from a serious design flaw. By definition an written for a mobile device needs to be able to cope with a flaky Internet connection. Unfortunately this app does not properly implement the required “briefcase” functional model and appears to insist on trying to “phone home“ every time the user carries out a simple action such as tapping on one of the buttons at the bottom of the screen. That would be ok if the host device has a solid network connection but inside my local (large) Central Co-op store there is next to no mobile data network signal and there does not appear to be any provision for customer Wi-Fi access. Therefore, even if the user makes sure to login to the app immediately prior to entering the store, by the time the user is at the checkout and needs to scan the membership card barcode, the app has either already logged out the user (and is then unable to login in again), or just selecting the card display tab causes the app to try to phone home (which it is unable to do) and it just hangs in the meantime… Naturally this leads to significant holdups at the checkout, especially if the customer has not had the foresight to bring their physical membership card along as backup!

Basic

Love that they have finally got an app so that T he card is there.
But it’s very basic looking and “clunky”.
Plus it has a button to allow the card to go onto apple wallet but try clicking it and it does nothing..
Needs a proper looking at by someone that knows how to properly make an app.

Developer Response ,

Hi Scott, thanks for your feedback. Please bear with us as this App is new and it's still reaching its full potential. The snagging issue you faced should now be resolved, but if you're still experiencing difficulties, please contact us at members@centralengland.coop