Calorie Counter・Food Tracker 4+

Unexpected charges

I thought I’d signed up for a free trial on an annual subscription, I’d even put the last cancellation day in my diary. 3 days later I was charged for a weekly subscription.

I am very careful about these things, this was mis advertised in app. Looking at their terms, there are about 10 variations of subscriptions

The app itself is ok but there are much better ones. It’s easy to log food but lots of errors. Basic things like a banana is listed as over 300 calories and a boiled egg is incorrect. You can add your own foods but only calories, no protein, fat or micronutrients. No graphs or other tracking metrics which you’d expect with a paid app.

I was going to delete this anyway when they charged me

Can’t cancel subscription

They make it impossible to cancel the payments. Tell me how to do it now or I will be contacting Apple

Writing a second review becuase WTAF

I don’t know if my original review will delete after this one so I’ll quickly recap.

When you do the free trial once, and then cancel it, when the trial runs out, it pops up with free trial ads every time you open the app? So I try to click the X and it takes me to a second ad page with 50% off (it’s £9.99 per WEEK!) and there’s an arrow button (⬅️) so when you click that it just takes you back to the other page with an X? So you can’t go on the app unless you buy premium even though premium barely does anything. So I clicked free trial again and since it SAID free trial I was about to just get another app and I was on the app to do my calories from that day into my new app- (download mynetdiary it’s way better) and it SAID free trial so I was going to cancel after, I didn’t read it fully I just double clicked (don’t say it’s my fault as saying free trial and then not doing the free trial is not my fault) and it charged me £10.
I have requested a refund from apple  and it says it’s gone through but I have yet to receive my refund.

I am trying to look at a recipe with the calories from a few days ago when I first downloaded the app (I have had for 5 days and I was going to delete today after seeing this recipe) but the pop up adds are still there and as before, when you click X it leads you to the other page so when you click ⬅️ it Leads you back to the page before. I’ve tried scrolling the app away over and over and over again and it still doesn’t work. This is so annoying and frustrating as all I wanted to do was check the calories and grams for a recipe!

Developer Response ,

Hi Phoebee,

We apologize for the confusion you experienced with our app. Unfortunately, the trial can be used only once via the same Apple ID account. This is how it works on AppStore. Unfortunately, we can't affect it on our part. However, we'll consider your feedback to make the flow clearer for all the customers.

If you have any concerns about the status of your refund, please contact Apple directly. Unfortunately, developers are not able to handle the billing-related issues on their part.

Calorie Counter: Food Tracker Team