c2c Train Travel: Buy Tickets 4+

Last minute cancellations

As a regular long standing passenger I have always found C2C a great mode of transportation. I understand that there are national strikes this week so I checked the C2C app for my travel the night before. The service was running every half hour so I planned my journey for work. To my dismay, in the morning of Tuesday 3rd January, I found the service wasn’t running at all. This was very disappointing. I purchase a season ticket as I know your service has always been excellent but now I feel dubious to do so in the future. Like many others, it affects all our work lives as well. I hope this feedback will help to ensure that both parties come to an agreement soon to end this strike.

April 2024

Like many I am forced to use this app as I regularly commute and want to use the flexi season capability as I don’t want to queue for a daily. Lots of little niggles - Why does the app keep expired tickets - for example flexi season ? The faq’s say updating your card will clear expired tickets but that does not work. Why does it force you every tome to select the same smart card to load a ticket ? Why can’t it remember the one you use ? Why do you have to select your address when you are paying by Apple Pay ? Why can’t it show you or remind you when a flexi season only has 1 journey left ? The biggest issue is the loading process. Every time you buy a flexi you have to wait 30 mins ish for it to actually load. This seems very hit and miss as mine often works at my local station but then the gate won’t open at the london end. The other frustration is using credit to pay. I see I have say £12 credit and tap use credit. It says it will take you to a separate screen but it doesn’t it takes you to the payment screen and shows zero credit. I assume you have to have 100% of the ticket price to use credit- but it does not say that. Frustrating.

Developer Response ,

Sorry to hear you've been having some problems with the app. Have you saved your address in the 'my account' section to help speed up the buying ticket process? When reading a Smarcard it can also help to hold your card to the top of your phone screen as the reader tends to pick it up better there. Apple pay can help make the ticket buying a bit quicker too! Hope this helps.

Needs a lot of improvement

You get there in the end but the app is clunky. The time out is frustrating as it allows you to enter what you’re looking for, then tells you you’ve been away a while, then resets and wipes all the information you’ve just added. Selecting stations in live travel is painful, the list updates that few nanoseconds too late so you’re just about to select the station at the top and it suddenly replaces it with your most recent, which is the same one you’ve started with, so you end up with the same station twice and have to reselect. And by far the most frustrating thing is loading tickets onto smart cards, even when you get a blue tick you have to check the actual tickets on your smart card to make sure it’s there, which it often isn’t. It can take tens of attempts to actually get the ticket loaded, even if waiting the couple of minutes that the app warns you about. I bought my first flexi season this morning and getting that to load was horrendous.