Boots Hearingcare 17+

Just spent almost an hour trying to get the app to work. Not intuitive at all.
Firstly trying to register is really abysmal. There is no guidance on how to log your advantage card, just trial and error will get you there eventually. Then composing a password is not at all easy. It’s only when you get it wrong that it tells you the format to use!! Then when you eventually get it right it throws you out because the advantage card number isn’t compatible so you try a different format to then find out your password has been removed. So you try again only to go around in circles. Eventually I managed to register an account.
I next tried to link my hearing aids. Tried several times but only the right one would link up.
Have given up - there’s an hour of my life illegally not get back.
Utter rubbish.

Hi, all together this sounds like quite a frustrating experience which we are now investigating. We are sorry for the trouble but thank you for sharing as it will help us improve! Should you experience further problems with our app you can contact us directly though the "Get Help" section of the app where you can get in touch with a customer care agent who would be glad to address your troubles. It would also help us to know what model hearing aids you were trying to pair so that we may investigate further. We hope you'll give us a chance to rectify these issues and stay with Boots!
- Matthew

I was asked to use this app but I am unable to. It asks for a customer reference but I don’t have one, so yet another triumph for Boots. I don’t know who writes your apps but they need to be a customer to experience just how rubbish Boots apps really are.

Just to highlight how bonkers this app is, once you are logged in, there is a section detailing how to install it! Surely even Boots realise that you must have done this otherwise how would you be able to read it.

Pure bonkers

Hi there,

We are sorry to hear about your frustrating experience!

The Customer Reference is an optional field so it shouldn't block your account creation; required fields are indicated by a red asterisk. We hope you will give Boots Hearingcare another shot and continue to share your experience with us as we value your feedback and it helps us improve!

If there is anything further we can assist you with the "Get Help" section provides direct contact with support by phone and email so that we may more quickly assist you in the future.

-Matthew

Don’t give me messages about the danger of changing settings when the app logs you out at random and disconnects the Bluetooth at the most inconvenient and potentially dangerous of moments when I needs to changes mode

Always stay logged in. always connected. Split the commerce from the functional hearing aid control.

Hello,
We apologize for the distress and potential danger these issues may have caused and take your feedback seriously. We are working on these problems and hope to meet your expectations once they are corrected. Thank you for taking the time to share your experience as it helps us to improve. Should you ever need further assistance you can also reach us through the "Get Help" section of the app.
-Matthew