Barclaycard for Business 4+

You would expect to get essential information from both the app and website , you don’t. The information is too slow to update on the credit side m to be clear if I make an interim payment to reduce the account during the month it never shows . I get an email telling my statement is ready to view but actually it’s only partially ready to view the whole statement is not , I appreciate that is related to the corporate side where there is one control account , so one would expect to be able to go immediately online and view the control account to give the full monthly statement, but no it’s not there until later , there is lag with mostly everything , it’s very annoying and surprising for a bank of Barclays size . Useless ladies and gentleman, sort it out .

Back again , 4th March , still no sign of Feb statement , doesn’t matter what is said nothing improves .

Hi, your feedback has been passed onto the relevant department. We're sorry your experience wasn't great. We are regularly enhancing the app with new and exciting features based on customer comments. If you wish for your experience to be logged further please provide the webform situated in the link provided - https://www.barclaycard.co.uk/business/forms/bcp-query

Completely useless app. Shows the balance of what you’ve spent in the current month rather than the actual card balance and shows an amount available to spend which again is incorrect as it’s using the spend this month deducted from the credit limit rather than the current balance deducted from the credit limit so it looks like you have thousands available to spend when in fact you’re at your limit. As all of the developer responses say, the only way to see your true balance is to log into the website which obviously makes this app useless and redundant!
Maybe the developer should take notice of all of the bad reviews asking for a real balance and do something about it instead of telling everyone to use the website! If you can show the correct amounts on the website, why not show the correct amounts on the app too so that it’s actually worthwhile using?

Hi - your feedback has been passed onto the relevant department. We are constantly enhancing the app so look out for new and exciting features the near future. Thank you.

You can’t copy and paste, so the temporary password has to be laboriously read and typed in. No visibility toggle, so you can’t see what you’ve typed. And then they’re enforcing 16 character limit with special characters etc. So around 10 years out of step with modern infosec practices. It’s 2022, people. I don’t want to - and shouldn’t have to - know any passwords. That’s what my keychain password manager is for. And, yes, I’m an NCSC-accredited infosec professional, training 1 million+ learners around the UK in this stuff.

*Edit - update after response from Barclays* Evidence, if it were even needed, of Barclays contempt towards their customers - a bland piece of beige PR, asking me to call a phone number, so they can then keep me on hold to add to my disappointment. You can’t make this stuff up - but thanks to Barclays, you don’t need to.

I am sorry to hear that you have not had a great experience, if you’re having trouble using the app our customer service team will be able to help. Please contact us at +44333 202 7926 and we’ll help you resolve the issue.