Bandcamp for Artists & Labels 4+

Generally a pretty good app all round. No real complaints. A simple feature I’d like though, would be ability to share artist and/or release directly from the app. Feels like such an obvious one I may be missing it, but would be super useful.

I’ve used Bandcamp as an artist since 2018 and have been a paying subscriber for approximately 2 years. Around £120 per year. Over the last month, the stats are not working correctly. Plays are not being counted accurately. I’ve tested this with several browsers, iOS app and I know my fans have been playing my work a lot. I’ve watched friends play my work back after telling them about my tracks yet the plays don’t register. My stats have not worked correctly to for a month and so perhaps sales aren’t being tracked or captured too? Who knows.
Customer support is virtually non existent (I’m based in the UK) and despite emailed the Bandcamp support and contacted via social networking platforms but haven’t received any form of acknowledgment or reply to any communication.
Such a shame. I’ve turned a great many artists onto Bandcamp and really believed this was the best app for independent artists. However, recently, it would appear that may not be true. They’ll collect the monthly payments without delay or error yet don’t seem to be able to provide the services I’m paying for from the Bandcamp platform as an artist. I may just have to take my business elsewhere. I’ll also be investigating how best to ensure Bandcamp are accountable for this poor service and how I might escalate this complaint further.
Artists; look at all options for platforms that you can stream and sell your music from. Bandcamp may not be the only fruit…

Be great to be able to create discounts you could share direct with yr crew via the app. Great app. Very useful tho :)