Avios: Shop, Collect & Travel 12+

As per other reviews, the app won’t let you get redirected to the website so you have to use the web version instead. Renders the app pointless until fixed.

Update:

Back up to five stars after a very helpful email from the app developer that I will simply paste below for everyone else struggling.

Hi, We are really sorry you are having problems using the app :(. Apple introduced a new requirement for apps call App Tracking Transparency which we introduced a few versions ago. Unfortunately, Apple will not allow us to allow users to redirect to retailers without this. But, I think we can resolve your issue with the following few steps. Firstly, close the app. Next, head to Settings on your iPhone. Scroll down to "Privacy" (its normally located just below the "Battery" option) and click this option. On the next menu, select the "Tracking" option. Then On the next screen, at the top, there should be an option "Allow Apps to Request to Track" option - please ensure this is set to ON. Then scroll down to the "Executive Club" app and ensure that this option is also ON. This should set your device to allow tracking through the app when you select your retailer, so please go ahead and open the app and try again. This should now allow you through to the merchant site without askiing for tracking again. Many thanks."

Hi, We are really sorry you are having problems using the app :(. Apple introduced a new requirement for apps call App Tracking Transparency which we introduced a few versions ago. Unfortunately, Apple will not allow us to allow users to redirect to retailers without this. But, I think we can resolve your issue with the following few steps. Firstly, close the app. Next, head to Settings on your iPhone. Scroll down to "Privacy" (its normally located just below the "Battery" option) and click this option. On the next menu, select the "Tracking" option. Then On the next screen, at the top, there should be an option "Allow Apps to Request to Track" option - please ensure this is set to ON. Then scroll down to the "Executive Club" app and ensure that this option is also ON. This should set your device to allow tracking through the app when you select your retailer, so please go ahead and open the app and try again. This should now allow you through to the merchant site without askiing for tracking again. Many thanks.

I am disappointed with the functionality of this app. 1. Often I’m booted out against my will and unable to sign back in, despite being able to sign into my account using a browser. 2. When I am logged in and try to shop online the app won’t allow me to move to partner sites unless I click on continue to allow tracking. Clicking on continue does nothing so I have to revert to the browser. 3. An alternative to clicking on continue is to go to Settings/Privacy/Tracking and scroll down to Executive Club to enable tracking, however there is no Executive Club in the list. 4. Finally, when I look at my list of Linked Cards there are 4. When I try to add a fifth it tells me the card is already linked, but it’s not one of the four on the list. Speaking to Support has not been possible because they are experiencing a high volume of calls. I’m hoping for a version upgrade over the next few days.

Since writing my first review all matters have been resolved barring the additional card, and this is being addressed. Thank you Support and Developers.

We hope that we have managed to resolve most of your issues when you reported them to app support. The linked card (4) can be reported to customer support on  0344 493 0747 option 3 (calls charged at local rate). Thank you.

When I try and link to a store to buy - I can’t click continue button on as it’s hidden at bottom of the screen Update: Have been contacted by app support to say they have implemented a fix. I can now see half of the continue button at the bottom of my iPhone but clicking on this half button does nothing. The app developer has asked me to contact them if this has resolved issue but there does not seem to be a way to contact them? Would be useful to have a direct contact method and a way to leave a screenshot to demonstrate the issue

Update: App developer has been responsive and updated app to resolve issue as well as leaving contact details - Thankyou well done
Now 4 stars. Not 5 given hassle

Thank you for your updating your review. We are aware that having larger text on in your device can cause the continue button to appear further down the screen making it difficult to click on. We have a fix in progress for this issue and hope to have this out in our next release v5.28.4. While awaiting this fix we have removed as much spacing as possible from the information text which is why the button showing higher on the screen. Sorry you are still having difficulty clicking on this. Please forward any screenshots you have to rewards.app@avios.com where the developer can take a look (this is not customer support who can be contacted on 0344 493 0747 option 3 if required ). Thank you for your patience.