Authenticator App ‪‘‬ 17+

Could you please advise , by mistake done purchase and want to do cancellation can I have refund please, don’t needed

Hi! Thanks for your feedback. We’re sorry that some problems have negatively affected your Authenticator app experience. If you need to refund the subscription to this APP, please follow the steps below.
1. Open the App Store on the mobile phone, log in to the Apple ID account, and then select "Account" in the drop-down list to enter the detailed account information page. 2. Click the "Show All" button on the right side of the "Shopping History" to view the recent purchase item records, and then find the order where the application that needs to be refunded. If the refund application is not on the first screen, you can click "Previous /Next " to find it. 3. Find the order you need, click "Report a problem" below, and then there will be a link to report a problem behind each item in the order list. Click the item you need a refund for to jump to the official website of the problem feedback page. 4. Select the type of problem in the drop-down menu, including: did not receive this app, accidentally purchased this app, did not work as expected, and is not compatible with my device. Choose the most appropriate one, describe your situation in detail, and click the "Submit" Button. After filling in, click "Request Refund" to enter the next step. When you choose the reason for the refund, you can choose an appropriate reason according to the actual situation, so as not to cause trouble to the developers. 5. Next, the email associated with the Apple ID will receive a refund confirmation email. List exactly which apps you are refunding and the total amount refunded to you.
We will further optimize and improve our app in the future to enhance the user experience, if you have any questions or need assistance, feel free to reach us at support@greysh.com.cn

My existing uni password security (working fine) was “improved” and I was apparently directed to MS Athenticator. Instructions were confusing, QR scanner took photos before I could aim at screen, made system send “password incorrect” messages and blocked access ( as I suppose designed in part to do).
Cost £35 and took a week to get rid of.

Thanks for your feedback. We're sorry to hear about the trouble you're experiencing and we would love to help you resolve the issue. If you encounter problems during use, you can contact us by email and we can provide you with specific steps.We will further optimize and improve our app in the future to enhance the user experience, if you have any questions or need assistance, feel free to reach us at support@greysh.com.cn

I am trying to install for use with my employer but the instructions are inconsistent with having a global company account so I am locked out with no practical access to customer service. All I access is a large instruction manual which is generic. I have wasted 30mins of my time and will now forget about Duo Mobile.

We’re sorry that some problems have negatively affected your Authenticator app experience.If you encounter problems during use, feel free to reach us. We will further optimize and improve our app in the future to enhance your experience.