AliExpress Shopping App 12+

Experience

Got myself some bargains however theres def some false advertising going on. Bought my wife an SXK bantam box for Xmas was supposed to give extra 44% off with coins. I’ve got about £130
Pounds worth & it still charged me full whack. I could’ve bought it cheaper here in uk. Spoke to customer services & they fobbed me promised the world but said there’s only limited amounts available at that offer yet that offer & better ones have been offered daily since. Still don’t take take the coils or give the discount. Customer services just lie to your face. A mask I bought got lost I asked for a refund but as it was showing out for delivery still & hadn’t changed in days the seller wouldn’t give the money back. They gave me EVRIs number so i rang & spoke to a bot. Aliexpress said I should gontonthenpocalndrpot and collect the item myself. You are NOT given that option as it’s not Royal Mail it’s a cheap courrier service which they don’t understand. EVRI lost 4 of my packages in as many months & just say go back to the seller & ask for a refund. I showed the emails from EVRI stating the item was lost & to speak to AliExpress. They still refused to refund the money. Temu if you buy an item and have received it. If a month later the price of that item falls they refund you the difference. If they lose a package they refund or send a replacement immediately. DHGate are the same. EBay too. AliExpress could learn a lot about customer service from EBay Temu & DHGate.

Developer Response ,

Thank you very much for sharing your feedback. We are very sorry for the problems you encountered during use.We're truly sorry to hear about your experience. This is not the level of service we strive to provide. Could you please share your order details so we can investigate and resolve this issue for you as soon as possible? You can contact our support team directly here:https://so.aliexpress.com/s/ByrCmn?. We appreciate your understanding and patience. and you mentioned and will investigate and improve it as soon as possible.Your satisfaction is very important to us. If you need further assistance or have any other questions, please contact us at https://so.aliexpress.com/s/ByrCmn?.Looking forward to your reply and thank you for your understanding and support.

What Did We Do Before Ali?!

Ali Express is a wonderful site, full of items that are hard to get hold of anywhere else. Their support is excellent, the sellers are diligent and honest and the value is nearly always unbeatable. The app itself is simple to use and the only thing I’d change is the search; whereas the website allows you to search unhindered, the app projects your former searches within your current search, so if you were looking for a Tamagotchi earlier and are now looking for earrings it can get a little confusing! Fixing that would make it a 5⭐️app, imho but in terms of mobile experience it’s probably a lot easier to use the app if you’re searching on a phone. I❤️Ali!🥰
Update: Ali Express is still amazing and…despite those of us now having to pay tax due to Brex5h1t…it’s still way cheaper than Temu and all the copycats springing up. Some good news is that the shipping is way faster than it used to be thanks to Ali’s Global Shipping program which offers exceptionally good AND FREE tracked shipping over £8 from participating stores. I’m still a fan after years of use, the slightest problem has always been dealt with by instant refunds from superb customer service and the products are a tiny percentage of what you’d pay for the exact same thing elsewhere. Highest recommendation from a very happy Ali customer.😊👍

Definitely Worth Using If You Have Patience...

I have purchased several items from this site, and it is in fact now the only place I buy my fountain pens from (I use fountain pens for writing, calligraphy and drawing so I have a large collection of them), as I have purchased pens from UK retailers priced in the £10-£30 range that are out performed by pens from AliExpress that literally cost e £1.31 including shipping (and no that decimal is not in the wrong place!) Literally the only con I can find to using this site is the extended delivery times (on average items take 2-8 weeks to arrive), but shipping is usually free and the item is coming from china. I have no issue waiting for my items to arrive as the wait is worth the money saved and the quality of the items (Please keep in mind I have very little experience buying anything other than fountain pens).
If you are unsure, I would recommend that you purchase a cheap item as a trial run and see how you get on, i did and I have been using the site now for over a year and have many happy transactions under my belt with literally zero issues (so far - touch wood - I don’t want to jinx myself lol). So in short, buy something cheap to try it, with thousands of items for a £1 and under with free shipping what have you got to lose? Apart from a pound of course, but you’ll lose more than that down the back of your sofa!!!