Airvat Tax Refund 4+

Good customer service and can tell the developers are working hard on this but was unable to get the form sorted before flying home.

It’s a great idea but needs a bit of work on accepting the receipts and making it clear exactly what is and not allowed. If you’re on holiday somewhere and have to be waiting on emails back and forth (very prompt it must be said) to get to the bottom of an issue then it can become quite a distraction to actually being away. My receipt was from EuroCarParts and contained all the required fields but was still rejected based on it being click and collect. if I’d known it was going to be rejected I’d have just done the old fashion form in store but now I can’t.

Basically If there’s no other way of getting the tax back I’d use the app, nothing to lose. But if offered the form in store, particularly for big purchases I’d probably just keep it simple and stick to the form.

The app itself is very well built though and intuitive, I can’t comment on the form and the rest of the process as I haven’t got that far yet.

All in all I had a great experience and would definitely use it again. I had no issues with asking the store to print the right form as Airvat helpfully provide all the information you need in the information tab section. I would note that you should upload the invoices as soon as you have them, pre load your passport info and make sure to validate your forms with plenty of time before travelling just so you aren’t stuck at the Eurostar and haven’t got everything sorted (although mine was pretty instantaneous besides my passport being rejected).

Not sure how much more you get back vs doing it in store but it’s very easy and nice to have it all in one place / have people contact you throughout to let you know your money is on the way!

It worked very well and next time I will know what I’m doing so won’t be so anxious. The app takes a bit of figuring out first time and you can’t expect to use this at the last minute as you need to take pictures of your ‘facture’ which takes the app a few hours to process. Their customer service is great though so I was able to communicate with them which sped up the process and I managed to do it all before I left the EU. Next time I will leave enough time as it’s pretty straight forward once you’ve tried and tested it.