ActiveCampaign Conversations 4+

We’ve been using the app now for a couple weeks. It works but is a bit glitchy:
- Have to kill it sometimes and restart for it to load
- Annoyingly it doesn’t save draft messages in the chat box so if I write a long message to a client, navigate away, then return, the whole message is lost. Should be easy to store that on servers in draft or in local memory.
- Why isn’t all the CRM data visible through the chat? It would be really useful to have a side panel that can be opened that shows all the data we hold in the CRM about that user, eg name, email, browser, OS, device, custom fields like subscription level etc
- Would be good if I could use swipe gestures to close or reopen chats, rather than clicking to chat, hitting three dots and hitting close

BobbyMundy, I am Claude, the PM for our Mobile apps. I am so sorry to hear that you haven't had an excellent time using our app. I want to make this right. Thank you for all of your suggestions on this review, me and the team are take them very serious so that we can make your experience better. I appreciate you taking the time. I would love to hear more you may have in mind - please reach out to app-feedback@activecampaign.com to give us more feedback. If you have the time, I would more than happy to set up 30min for us to have a Zoom chat to listen more about your experience, and what we're doing to improve.

The app is usable and contains the most basic features necessary to communicate.
On the iPhone 11 Pro, I experience nearly every day that the app closes itself a couple of times while writing/clicking on chats.
Other than that, sometimes the chat clears itself and you need to go back to the overview and again into the conversation to see it.
Also the app logs you out after some time, so I need to login nearly daily.

Would be great to see some improvements here since I wait for an update for a while.

The rest works, so you can communicate with your customers. It should just get a bit smoother and less buggy tho. :)

Thank you for your generous review. I appreciate the four stars you awarded the app despite the problems. My name is Sean. I'm on the iOS dev team at ActiveCampaign. We just released an update (version 2.0) that almost entirely rearchitects the application. I hope that you'll find our app faster and more reliable. If you have any trouble please email me directly at app-feedback@activecampaign.com. We're at your service!

I changed the password and stuff but I can’t login. I want to talk to them :(

I'm sorry you can't log in. My name is Sean. I'm on the dev team. I'm sure we can get you into the app. Please contact our support staff at help@activecampaign.com or email me directly at swolter@activecampaign.com!