Abba Cars Taxis Warrington 4+

After waiting for a taxi for 40 minutes the company cancelled it without any notice after it stated the app it was on its way. My partner rang ABBA up and explained that the taxi never turned up and the woman said that the taxi was a Toyota and had already arrived and gone, this was not true as we stood waiting in the car park and the only car that turned up was a bmw and was not a taxi. The customer service is a joke and are just rude. I honestly think because it wasn’t a big job (£5 or something) they didn’t care as it was a Saturday night. If I could I would give ABBA no stars but I have to give them one. DO NOT USE THIS COMPANY!!!!

Booked a journey on the app. Couldn’t view it but it took my payment. Uninstalled and reinstalled but it keeps stalling and going round in circles. Called the office. The woman told me she had other customers to deal with and couldn’t help me for more than a few seconds. Then when I asked if they were more important than me, she said “didn’t say that”. Then not long later put me on hold for ten mins obviously hoping I’d give up eventually. So I have no idea if my booking is going to happen or not 🤷🏻‍♀️ ABBA are a monopoly in Warrington so they tend to just to do what they hell they want as long as the moneys rolling in.

Booked Abba for a return trip to a friend’s birthday party on a Saturday night calling in the morning to reserve. Outward trip was 20 minutes late as they struggled to find the address (despite having it in their system from previous bookings). We called one hour prior to 12PM to confirm our return trip and was assured it was on its way. However it never arrived. After 25 minutes of waiting we called to see where it was to be told they were having a busy night and would fit us in when they could. We were a regular customer but no longer.