118 118 Money 4+

Not happy with the design of this new app, All the display seems to be squashed up to the top of my screen, any writing on the red part is illegible due to my phones display for battery, signal, network etc, Also the red banner at the top goes across the screen, but on the Apple phones that’s where the front facing camera is, a bit of re-designing needs to be done!!

We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at feedback@118118money.com or get in touch by calling 02920 548 118 and selecting option 8 for mobile app queries. Thank you. - MA005

App doesn’t work - period. 118 systems don’t work. Online chat is staffed with polite but ineffective people. They can’t do anything except look at your account and see the same thing you can see by logging in on a browser. Whoever designed and rolled out this app needs to be beaten with a chair. Other than actually making transactions, the 118 card is better used for scraping ice of your windscreen.
No matter what I set in preferences, it always -ALWAYS - asks for otp via text. That’s so super convenient when you have no signal or are abroad travelling with a foreign sim. It’s also so wonderful that the only way to use online chat is via the app, and if you can’t log in via the app you can’t chat- you have to phone, and if you’re abroad then that could be some serious call charged. Or you could email them and get a response that states they will respond within 5-7 days. Yes you read that right 5-7 DAYS!!!! Just a great example of the contempt they fell for us customers, proven by the myriad of recent reviews and still a terrible app.

Hi, sorry to hear the app isn't working for you. Please could you get in touch either by calling 02920 548 118 and selecting option 8 for mobile app queries or send an email to feedback@118118money.com with detail on what you're experiencing to help us further investigate and resolve.Thanks.- MA007

I don’t even know why they bothered with this “new” app! It doesn’t work. Although the last app had MANY issues it was functional and I could see my information on it, I could make payments, I could keep an eye on my account with this one - won’t even load my information, can’t find my details, it’s barely functional.

It logs me in. That’s about that. Then it says it can’t load my information and the screen is blank. I’ve contacted customer service (they don’t have an IT or tech department that could maybe sort this out over the phone), this was weeks ago. They also don’t respond on twitter, or any social media and when you get through the chat they can’t really help you with much.

It’s 2022, literally every financial company worth their salt has a FUNCTIONAL app and website, not this one. Honestly, don’t bother, it’s not worth it.

Hi Lillie, so sorry for your poor experience. We did suffer a service disruption over the bank holiday weekend which has now been resolved. Please try again when you next have a moment. Thanks.