HHOLOVE 4+

Very happy but needs a few fixes

First of all, well done! As a software developer, I know how hard things like this are, so well done to all the teams who worked on this and the O Sitter product!

Unfortunately, the translation of the app to French is a bit strange. The first issue was when I tried to create an account for the first time; I kept getting a strange error about my email (the error was longer than my screen, so I couldn’t see it fully). It turned out that the area for “Connexion” is not to connect using an existing account—it’s actually to create an account! And the area to create an account is to connect with an existing account.

So I went to the official website to create my account and used Apple’s password app to generate a password. When I went back into the app to connect (from the create account tab), it turned out my password was too long for the app 😂

So I tried to reset the password from the website, but I didn’t get an email (I did receive it just 1h late). I used another email address and generated another password (but this time I removed a few characters at the end), and I was able to get my email verified and connected to the app! Could you add a language selector for the app? I would actually prefer to use it in English. Apart from that, dark mode is really the biggest thing missing here—it burns my eyes 😂

A widget would be awesome and an Apple Watch complication (for the feed button) would be incredible! I also wish the camera could also be accessed from the Apple Watch! ⌚️

I also wonder if it would be possible to have this camera added to HomeKit one day. If that was possible, the subscription for the tracking would be a no-brainer!

Thank you for your work, and please continue the updates 👏😉👍

Réponse du développeur ,

Dear David Laurent 👋,

Thank you so much for your encouragement and support for our software and the OSitter product! 🙌 Your kind words and suggestions are invaluable to our development team, and we truly appreciate your feedback. 🌟

We have taken note of the issues you've mentioned, including the accuracy of the French translation, the user experience during the account creation process, and the password length restrictions. Rest assured, we are committed to addressing these concerns in our upcoming version updates. 🔧💻

To help us make more precise and effective improvements, we would greatly appreciate it if you could provide more specific guidance by contacting our customer service through our app or by emailing us directly at service@hholove.com. 📧 For instance, you mentioned that the French translation is a bit strange; we would be very interested to know exactly which parts need modification so that we can offer more accurate translations. 🇫🇷

Additionally, if you would be willing to share your experience through your purchase channel, we would be extremely grateful. Your positive reviews and suggestions will not only help us to further enhance our product but also inform potential users about our offerings. 📢

We look forward to further communication with you and promise to continue working hard to improve our product and provide an even better user experience. 🚀

Thank you again for your support and encouragement! 🌈

Best regards,
HHOLOVE team

très bien

J’ai beaucoup aimé en plus c’est en français

Super appli

Rien à dire sur l’appli si ce n’ai que l’appli ne propose pas le français :(