Twilio Flex 4+

Name: Twilio Flex
Author: Twilio, Inc.

Twilio, Inc.

- Gratis

Beschreibung

Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices.

Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value.

Flex Mobile requires an existing Twilio Flex account.

25. Feb. 2025

Version 0.13.0

New
• Agent Copilot is now available for AI-assisted wrap up of messaging conversations
• WhatsApp voice messages (and other audio files) can now be played within messaging conversations
• Added support for copying message content by long pressing any message in a conversation

Fixed
• Fixed an issue when accessing an active task from a push notification that triggered an error saying the task was expired
• Added a limit that restricts dialpad input to 15 digits when entering a phone number
• Added display of participant count and call duration when initiating a warm voice transfer
• Fixed a display issue with long task names

Der Entwickler, Twilio, Inc., hat darauf hingewiesen, dass die Datenschutzrichtlinien der App den unten stehenden Umgang mit Daten einschließen können. Weitere Informationen findest du in den Datenschutzrichtlinien des Entwicklers.