Help Scout 17+

Name: Help Scout
Rating: 2.3 (4 reviews)
Author: Help Scout PBC

Help Scout PBC

- 2.3 • 4 Bewertungen

- Gratis

Beschreibung

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!

With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)

2. März 2025

Version 2025.8

Notification Station is now available on mobile! Stay on top of your conversations with real-time updates on replies, assignments, and followed threads—right from your phone.

2.3 von 5

4 Bewertungen

Security Token expires after a few seconds

Can’t use the app right now as the security token always expires after a few seconds and logs me out of the app. Second star because it looks nice :) but I was expecting to be able to use he app.

Hey Magganpice, thanks for the review. Would you be able to try deleting and reinstalling the app again to see if you're able to maintain a login session on your device? If not, send in a support ticket and we can investigate further. Thanks!

App funktioniert wunderbar

Ich habe die App gerade entgegen der schlechten Bewertungen ausprobiert und sie funktioniert wunderbar. Alle Desktop-Funktionen sind da, alles läuft intuitiv und sieht gut aus. Für unterwegs eine perfekte Lösung. Danke!

We're thrilled to hear that your experience has been going well! Let us know if we can be of help with anything!

Useless

App crashes and closes as soon as any message is selected. Disappointing.

Hi Anthonyrc, thanks for this report and sorry you're experiencing problems with you are seeing with our iOS app. I'll be reaching out via email to untangle these problems with you today! If you don't see the email, drop an email to the support team via Beacon on Help Scout for desktop and we'll connect with you there.

Der Entwickler, Help Scout PBC, hat darauf hingewiesen, dass die Datenschutzrichtlinien der App den unten stehenden Umgang mit Daten einschließen können. Weitere Informationen findest du in den Datenschutzrichtlinien des Entwicklers.