Contlo Helpdesk 17+

Name: Contlo Helpdesk
Author: Contlo

Contlo

Entwickelt für iPhone

- Gratis

iPhone-Screenshots

Beschreibung

Omni-channel helpdesk
• Route all your support tickets from Email, Whatsapp, Instagram, Facebook and Live chat directly to your helpdesk.

Automated ticket assignment
• Assign conversations to your agents as per their availability with smart fallbacks to ensure no conversation takes a back seat.

Reduce waiting time for your customers
• Provide the best customer experience by configuring quick replies across channels. Respond to messages instantly via our notifications.

Prioritize your customer
• Create conversational tags to enable tagging of conversation as per the requirement to avoid confusion and ensure speedy actions.

Equip your agents to provide quick and well-rounded service
• Use multiple filters such as Tags, Status of chat and Custom statuses
• Use the Profile Section to know the complete user history.
• Use the Orders Section to know the complete summary as well as tracking details of all the orders placed by the user on your store.

13. Aug. 2024

Version 1.1

• Enhanced the performance of the app
• Added functionality to reply to emails
• Smoother experience in the profile tabs

Der Entwickler, Contlo, hat darauf hingewiesen, dass die Datenschutzrichtlinien der App den unten stehenden Umgang mit Daten einschließen können. Weitere Informationen findest du in den Datenschutzrichtlinien des Entwicklers.