Etihad Guest 4+

App keeps giving me a duplication error

When this app was launched it was excellent, but with each update the errors kept increasing. And now with the latest update I can’t get past the card registration phase keeps saying duplication error...

Useless

Cannot purchase or book anything. Impossible to redeem miles. No way to get support. The chat option does not address your actual questions but provides random, irrelevant information. Complete waste of time

Developer Response ,

Thank you for sharing your concerns. For booking-related issues, we recommend using the Etihad app for a smoother experience. For other issues, could you kindly provide your Etihad Guest Number along with the exact problems you're facing? Please reach out to us directly at guest@etihadguest.com, and we’ll work on resolving everything as soon as possible. We appreciate your understanding!

Useless

1. Can’t use Face ID to log-in (each time I go through the e process, I come back to having to input my password anyway)
2. Can’t access my Guest number without WiFi access (isn’t the whole point so that I can give the number to the check-in agent)
3. Can’t find the number to call Etihad Guest (bought a ticket with miles and cash… regular customer service can’t help me… they also can’t transfer me… oh, I’ll get the number from the app just like Etihad app… nope!)
4. Complete joke that all of the features are actual a webpage, so you need to log-in AGAIN (didn’t I just do that to use this app) and get another OTP from your email (why does it use Face ID to use the app)
This and Etihad’s main app are completely useless and a joke
I would give 0 if it were an option
… got fed up trying to tell the Customer Service reps about this problem, but Etihad doesn’t want REAL feedback so they prevent their agents from creating a ticket or register a complaint or raise something to their supervisor (told to me by 4 different agents over the past 6 months)
My first app review in 5 years… all because of how bad these apps are.
Go look at Air Canada’s app to see how it’s done.

Developer Response ,

Thank you for your feedback. We apologize for the issues you've encountered with our app. We're addressing the Face ID login problem, improving access to your Guest number without WiFi, making the Etihad Guest contact number easier to find, and streamlining the login process. Your feedback has been escalated to our development team.

To assist you further, please send your Etihad Guest number, email address, and OS version to guest@etihadguest.com. We appreciate your patience and loyalty.